Mt. Hope High School IT Student Help Desk: Authentic, Connected Learning in Action

By Laura Cabral (@BiblioEDtech

It has been approx. 3 months since the launch and “soft opening” of the IT Student Help Desk at Mt. Hope High School! A cross between Apple’s “Genius Bar” and Best Buy’s “Geek Squad,” six students staff the desk, open 3+ hours of the school day and frequently after school. Trained by Bristol Warren Regional School District IT staff, Personal Computer Analyst Chris Csanadi and Intern, Ryan Laverdiee, help desk students demonstrate Mt. Hope High School’s Big 3 skills of Critical Thinking, Problem Solving, and Communication by consulting and collaborating with peers, educators, and staff, to solve real-world, authentic, technology related problems for our 1:1 Chromebook, GSuite for Education, learning community.

While not an “official” internship, students participating in this opportunity earn academic credit for their “work-study” learning:
50 hours of completed work = .5 credits

100 hours of completed work = 1.0 credits

Student Help Desk

Students demonstrate leadership and model effective usage of technology and digital citizenship for their teachers and peers, and are encouraged to explore their own interests on individual technology related projects. Students also leverage social media to share their knowledge and grow their professional learning networks.

You can follow Mt. Hope High School IT Student Help Desk on Twitter @hhshelpdesk.

AUTHOR

Laura Cabral

Laura Cabral is the Library/Media Specialist & Digital Learning Coach at Mt. Hope High School.You can follow her on Twitter at @BiblioEDtech.

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